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This page sets out the legal framework that governs your use of padukanet, including how we handle account data, what falls inside and outside this policy, and how you can reach us with questions. Access to our platform depends on local law and is available only where local law permits.
Our legal policy exists to make the relationship between you and padukanet clear and honest. When you open an account and use our platform — whether to browse the sportsbook, access live casino tables or fund your wallet through DANA, OVO or GoPay — the terms here apply to each of those interactions. We do not claim rights beyond what the applicable local law allows, and we do not impose obligations that go further than what your use of the platform requires. Availability of padukanet is subject to local law in Indonesia, and nothing in this policy overrides any regional restriction that applies in your area. Where local regulations change what we can offer, the current state of your accessible features is shown in your account dashboard after login. This policy may be updated when regulatory requirements or platform conditions change. When a material update occurs, we note the revision inside the policy itself. Continued use of the account after a published change means you have read and accepted the revised terms. If any part of this policy is unclear, our support team is available to walk you through the relevant section — reach us via the contact paths listed further down this page.
Wallet transactions processed through DANA fall under the payment section of this policy and are subject to the terms your DANA account operates under separately.
OVO transfers into your padukanet wallet are governed by both this policy and OVO's own service conditions; review both before funding.
GoPay deposits are treated as account-wallet credits under this policy; any dispute about a GoPay transfer should be raised with both GoPay and our support team.
QRIS-based transactions are subject to the same account-level policy rules as other local payment rails and are logged in your transaction history.
Our legal policy applies to specific parts of the padukanet platform. Understanding its scope helps you know exactly where these terms apply and where a separate policy or third-party condition takes over. The four areas below define the boundary.
This policy covers your padukanet account — registration, login, identity verification steps shown during account setup, and the rules for account suspension or closure. It does not extend to the device or network you use to reach us.
Deposits and withdrawals processed through your account wallet are within scope. The policy records your transaction activity and sets out how disputes are handled. Payment-provider terms — DANA, OVO, GoPay — operate alongside this policy, not under it.
Game content from studios in our lobby, sportsbook market listings and account-level communications are all governed by this policy. Content accuracy, display errors and any discrepancy between displayed odds and settled outcomes are addressed here.
Links to external services, payment rails operated by third-party providers and studio-level game mechanics fall outside this policy's direct scope. We reference them for context but cannot make legal commitments on their behalf.
This policy is not just a declaration — it gives you concrete actions. You can review your full transaction and account history at any time by logging in and navigating to the history section of your account dashboard. If a record looks incorrect, you have the right to raise a correction request through our support channel; we will investigate and respond in writing. You can also request that we clarify how any specific piece of your data is used, or ask us to correct account details that are inaccurate. For questions that go beyond standard support — for example, a formal data query or a policy dispute — the contact paths in the support section below apply. We treat each request individually and do not apply a blanket refusal.
Log into your account and open the transaction history section to see every deposit, withdrawal and account event recorded under your profile.
If your registered name, contact details or payment account references are outdated or incorrect, submit a correction request via the support channel with the relevant detail.
For any clause in this policy that is unclear, contact us directly. We will point you to the applicable section and explain how it applies to your specific account situation.
If a transaction or account action does not match what this policy states, open a dispute through our support path. Disputes are logged, referenced against your account record and resolved in writing.
Policy questions, data requests and account disputes each have a direct path to our team. Use the channel that fits your query type, and include your account reference so we can pull your record immediately.
Open the live chat widget from any page of padukanet while logged into your account. State your policy question and your account email; the agent will retrieve your record and respond directly.
For formal data requests or written policy disputes, use the email address listed in your account settings under the Contact section. Include your account ID and the specific clause or transaction you are querying.
The current state of your policy acknowledgements, active terms version and any open support tickets are shown in your account dashboard after login — no need to contact us just to check the status.
We keep your account data for as long as your account is active and for the period required by applicable local law after closure. Data collected during account registration — including the payment method you use, whether DANA, OVO or GoPay — is used solely for account operation, transaction processing and compliance with Indonesian regulatory requirements where they apply. We do not sell account data to third parties.
We use cookies to maintain your session, remember your login state and understand which sections of the platform you open most. Cookie preferences can be adjusted through your browser settings at any time.
Your account is protected by the credentials you set during registration. We do not ask for your password via chat or email. If you suspect unauthorised access, change your credentials immediately from the account settings page.
Transaction records and account logs are retained for the period required under applicable local law. After account closure, residual data is held only for the legally required minimum retention window before deletion.
To request correction or deletion of specific data, contact us via the email path listed in your account settings. We will confirm receipt and process the request in accordance with applicable local law.
These are the questions we receive most often about this policy, your account rights and how we handle data at padukanet.
Yes — deposits and withdrawals processed through your padukanet account wallet, including those made via DANA or OVO, fall within this policy's transaction scope. The payment provider's own terms also apply in parallel; review both before funding your account.
The current accepted version is shown in your account dashboard after login, under the legal or settings section. If you cannot locate it there, contact our support team via live chat with your account email and we will retrieve the version record for you.
You can submit a deletion request through the email contact path listed in your account settings. We process requests in line with applicable local law, which may require us to retain certain transaction records for a minimum period before full deletion can occur.
Access to padukanet depends on local law and is available only where local law permits. If your region imposes access restrictions, certain features may not be available to your account. The current state of accessible features is shown in your account dashboard after login.
Open a dispute via the email support path in your account settings. Include your account ID, the transaction date and the amount in question. We log every dispute, compare it against your account record and respond in writing within the timeframe stated in our support section.
Game content displayed in the padukanet lobby — from studios including Habanero, PG Soft and Pragmatic Play — falls within the site content scope of this policy. Disputes about displayed information or settlement discrepancies are handled under the same policy terms.