Casino / App
This Privacy Policy explains exactly what data padukanet collects when you access our platform, how we use it, and what choices you hold over your own records. Every detail here applies to your account activity — from wallet transactions using ShopeePay or QRIS through to your session history across sports betting and casino sections.
When you open an account with us, we collect the details you submit — your contact information, login credentials, and the payment method you choose to fund your wallet, which may include ShopeePay or QRIS depending on availability in your eligible region. We also record session activity: which sections you navigate, how long you spend in the sports betting area versus the casino lobby, and the transaction records attached to your account wallet. This data serves three purposes: it keeps your account functioning correctly, it allows us to show you the content and markets most relevant to your activity, and it helps us detect irregular patterns that could signal unauthorised access. We do not sell your personal data to third parties for their own marketing use. Data shared with payment processors — such as the rails that power ShopeePay or QRIS — is limited strictly to what those processors need to complete your transaction. Retention periods follow the requirements set out by applicable local law; where local law in Indonesia specifies how long financial records must be kept, we follow that standard. If you have questions about a specific data category held on your account, the contact paths at the bottom of this page are the right starting point.
Transaction data passed to ShopeePay is limited to what is needed to process your deposit or withdrawal. We do not retain your ShopeePay credentials on our servers.
QRIS scan data is handled by the payment processor at the point of transaction. padukanet records the outcome — confirmed or failed — not the raw scan detail.
Your account wallet balance and transaction history are stored securely and visible only to you when logged in. Support staff may access this with your explicit request for account help.
We log which sections you visit — sports markets, live casino tables, slot rooms — to keep your navigation state intact and to surface the areas you return to most.
This policy covers your direct interaction with padukanet — what happens between your device and our platform. It does not extend to third-party services that operate under their own terms, and it does not override local law where that law sets a stricter standard. Use the four scope cards below to understand what falls inside and outside this policy before you raise a data question with us.
Covers all data tied to your padukanet login: credentials, session tokens, device identifiers used to keep you authenticated, and the activity log visible in your account dashboard after login.
Covers transaction records created when you move funds through your account wallet. The actual processing of ShopeePay or QRIS payments involves the payment processor's own privacy terms as well as ours.
Covers how we use browsing signals — game sections opened, sports markets viewed — to keep your navigation preferences accurate. We do not build advertising profiles for external networks from this data.
Does not cover external sites, wallet apps, or game studios whose titles appear in our lobby. Once you leave our domain or interact with a standalone payment app, that service's own policy applies.
You hold several practical rights over the data we store on your account, and we aim to make each of those rights straightforward to exercise. You can request a summary of the personal data we hold under your account at any time by contacting our support team through the channels listed in the Support section below — include your registered account email so we can locate your records promptly. If any detail is incorrect — a name, a contact address, or a payment method label — you can ask us to correct it and we will update the record within a reasonable period. Where our processing relies on your consent rather than a contractual or legal obligation, you may withdraw that consent; doing so will not affect the lawfulness of any processing carried out before the withdrawal. For questions about data retention, the right to erasure, or how a specific category of your information is used, the support paths and contact form are the starting point. Requests tied to account closure are handled through the same contact route — open a support conversation and specify that you are raising a data rights question so the team can route it correctly.
Request a summary of data held on your account by contacting support with your registered email. We will respond with the relevant record categories stored under your account.
If a name, contact detail or payment label on your account is wrong, raise a correction request through support. Updates are applied to your account once identity is confirmed.
For questions about how a specific data category is used — session logs, wallet records, or device identifiers — contact us directly and we will explain the purpose and legal basis.
Where erasure is available under applicable local law, submit the request through our support contact form. We will confirm whether the data category is eligible and the steps that follow.
For any privacy-related question — a data access request, a correction, or a query about how your information is stored — use the contact options below. Include your registered account email in every message so we can locate your records without delay.
Open the chat window from any page on padukanet after login. State that your question is a privacy or data request so it reaches the right team.
Send your data rights request or privacy question to our support email address, available on the contact page. Include your account email and a short description of the request.
The in-account help form under account settings lets you submit a written request. Choose the privacy or data category from the dropdown before submitting so the team can triage it correctly.
We apply standard security practices to the data we store under your account — access to personal records is restricted to staff who need it to resolve a support request, and we do not expose raw account data through our public-facing systems. Cookies are used to maintain your login session and to remember navigation preferences such as which section — sports betting or casino — you visited last; you can review and adjust cookie settings in your browser at any time. We keep your data for as long as your account is active and for the period required by applicable law in Indonesia after closure. If this policy changes in a way that affects your rights, we will update the version date on this page and, where the change is material, notify you through your registered contact detail.
Personal data held under your account is accessible only to authenticated support staff responding to an active request. We do not expose account records to teams without a direct need to resolve your query.
We use session cookies to keep you logged in and to hold your last-used navigation state — sports section or casino lobby. Persistent cookies for analytics are limited and reviewable in your browser settings.
Account data is retained while your account is active. After closure, records are kept for the period required by local Indonesian law. Once that period passes, personal data is deleted or anonymised.
When this policy is revised, the updated version date appears at the top of this page. Material changes that affect your rights are communicated to your registered contact detail before they take effect.
The questions below cover what we hear most from account holders in Indonesia about how their data is stored, who can see it, and what to do if something needs changing. If your question is not here, the support contact paths above are the fastest route to a direct answer.
We store the contact details and credentials you provide at registration, your account wallet transaction history, session activity records, and the device identifiers used to keep your session authenticated. Payment data is limited to the transaction outcome — not your full wallet credentials.
We share data only where necessary: with payment processors like ShopeePay or QRIS to complete a transaction, and where required by applicable local law. We do not sell your personal data to external parties for their own commercial use.
Contact our support team by live chat, email, or the in-account help form. Include your registered account email and state that you are making a data access request. We will identify the relevant records and respond through your registered contact detail.
Yes. Raise a correction or deletion request through the support contact form or live chat. Corrections are applied once we confirm your identity. Deletion requests are reviewed against applicable Indonesian law; data required by law to be retained cannot be erased before that period ends.
We keep your records for the period that applicable local law in Indonesia requires following account closure — typically tied to financial record obligations. Once that period passes, personal data is deleted or anonymised. You can ask our support team about the specific period that applies to your account.
The version date at the top of this page is updated whenever the policy changes. If a change materially affects your rights — for example, a new category of data use — we will notify you through your registered contact detail before the change takes effect.