These terms set out the rules that apply when you open and use your padukanet account — covering how we manage access, what we expect from you, and how transactions through ShopeePay, QRIS or other supported payment routes are handled. Availability depends on local law and is subject to the eligible regions where this service operates.
Applies to all account holders
Covers ShopeePay and QRIS transactions
Subject to local law and eligible regions
Updated terms shown in your account dashboard
KEBIJAKAN DAN LINGKUP
How These Terms Govern Your Use of padukanet
By opening an account on padukanet and proceeding through the registration steps, you confirm that you have read and accepted these terms in full. They apply to every action you take on the platform — browsing the sports markets, placing a bet, moving between the casino lobby and a live table, or funding your wallet through a supported payment route such as ShopeePay or QRIS. We may update these terms from time to time. When a change is material, we will make the revised version available in your account dashboard before it takes effect. Continued use of your account after a posted update counts as acceptance of the revised terms. Where you disagree with any change, the correct step is to stop using the account and contact our support team to close it. These terms do not override any obligation imposed by applicable Indonesian law or the rules of any eligible region where access is permitted. If any single clause is found unenforceable, the remaining clauses continue to apply. The language of record for all disputes arising from these terms is Indonesian, and jurisdiction follows local law in the regions where this service is available.
ShopeePay
QRIS
DANA
OVO
GoPay
APA YANG TERCAKUP
What Falls Inside and Outside This Policy
These terms cover the account you hold with us and the actions you take through it. They do not extend to third-party services that sit outside our direct control. Understanding this boundary helps you know where to bring a question and where another party's own rules apply.
Account Access
Login, registration, identity verification and session management are all governed by these terms. When you complete the steps shown on the account page, you accept the conditions attached to that access.
Transactions
Deposits and withdrawals processed through ShopeePay, QRIS, DANA, OVO or GoPay fall under these terms on our side. The payment provider's own conditions also apply to the transfer on their end.
Site Content
Sports markets, live tables, slot titles from studios such as Habanero, PG Soft and Pragmatic Play, and any content displayed in the lobby are covered. We own or licence everything shown; you may not reproduce or redistribute it.
Third-Party Services
External links, payment-provider interfaces and studio software operate under their own terms. We are not responsible for the rules, availability or conduct of any service we do not directly operate.
HAK PENGGUNA ANDA
What You Can Do Under These Terms
These terms give you a set of practical actions you can take to manage your own account and raise questions about how we operate. You have the right to review any transaction record held against your account — open the transaction history section after login to see the full list. If a detail on your account is incorrect, such as a registered payment method or contact address, you can submit a correction request through the account settings page. We will action valid correction requests within a reasonable timeframe. Where you believe a term has been applied incorrectly to your account — for example, a suspension you think was in error or a transaction that did not complete as expected — you can raise a formal question by contacting our support team. We log every query and respond in the order received. You also have the right to request account closure at any time; the process is outlined in the support section of this page.
Review Your Records
Your transaction and betting history is available under the account dashboard after login. No request needed — the data is visible there directly.
Correct Account Details
Use the account settings page to update a registered e-wallet such as OVO or GoPay, or to correct a contact detail. Follow the verification fields shown on that page.
Raise a Policy Question
If you believe a clause has been applied in a way that does not match what is written here, contact support with your account ID and a clear description. We respond to every logged query.
Request Account Closure
You may close your account at any time. Contact support through the channel listed on this page, confirm your identity using the steps shown, and we will process the closure request.
HUBUNGI TIM KAMI
How to Reach Us About These Terms
If a clause in these terms is unclear or you need to act on a right described above, reach us through any of the channels below. Include your account ID and the specific section of the terms you are asking about so we can respond accurately.
Live Chat
Start a live chat session from the support icon visible on every page after login. This is the fastest route for account-specific questions about how a term applies to your account.
Email Support
Send a written query to our support email address listed in the contact section of your account dashboard. Include your registered payment method — ShopeePay, QRIS, DANA or similar — for faster routing.
Account Dashboard
The current version of these terms, along with your transaction records and any pending notices about updates, is shown in your account dashboard after login. Check there first for the most current state.
CARA KAMI MENGELOLA DATA
How We Handle Data, Cookies and Account Security
Your account and the data attached to it are handled according to these terms and applicable Indonesian law. Here is what that means in practice across four areas you can verify directly.
Data Handling
We collect the information you provide at registration and during transactions — name, contact detail, payment method identifiers such as your linked ShopeePay or DANA account. We use this to operate your account and meet any legal obligations in supported regions.
Cookies and Session Data
We use session cookies to keep your account active while you browse between sports markets and the casino lobby. Cookie preferences are shown when you first access the site and can be adjusted through your browser settings at any time.
Account Security
Login credentials and wallet linkages — including QRIS, OVO or GoPay connections — are stored with access controls on our side. You are responsible for keeping your login details private. Report any suspected unauthorised access to support immediately.
Retention and Deletion
We retain account and transaction records for the period required by applicable law in eligible regions. After account closure, data held for legal compliance purposes is kept for that required period, then removed. Request details through support.
PERTANYAAN UMUM
Frequently Asked Questions About These Terms
These are the questions we receive most often about how padukanet's terms apply to your account, your data and your rights as an account holder.
When do these terms take effect for my account?
They apply from the moment you complete registration and proceed through the account setup steps. Continuing to use the account after an update is posted in your dashboard means you accept the revised version. If you disagree, contact support before the effective date.
How will I know if these terms have been updated?
We post the revised version in your account dashboard before the changes take effect. We may also send a notice to your registered contact detail. The dashboard always shows the current state — check there after login to confirm which version applies to your account.
Do these terms cover my ShopeePay or QRIS transactions?
Yes, on our side. The movement of funds through ShopeePay, QRIS, DANA, OVO or GoPay is subject to these terms as far as our platform is concerned. The payment provider's own rules also apply separately to the transfer on their end.
Can I dispute a decision made under these terms?
Yes. Contact our support team through live chat or email with your account ID and the specific clause or transaction in question. We log every dispute and respond in the order received. Resolution follows the procedure set out in our support section.
What happens to my account data if I close my account?
After closure, we retain records only for the period required under applicable Indonesian law in eligible regions. Personal data no longer needed for legal compliance is removed after that period. You can request a summary of what we hold by contacting support before or after closure.
Do these terms apply differently depending on my region in Indonesia?
Access to padukanet and the applicability of these terms depend on local law and the eligible regions where this service operates. Where local regulation affects a specific clause, that clause applies only to the extent permitted. Contact support if you have a region-specific question.
Casino / App